Privacy Policy

1. Who we are

This Privacy Policy describes how Speedstream Transport Phil. Inc. (“Speedstream,” “we,” “us,” or “our”) collects, uses, and protects personal information when you use our website and related services, including our contact forms, cargo tracking tools, and communications through Facebook and other channels.

Contact:
Email: [email protected]
Phone: (032) 2548645
Address: 3/F Rm 304, Crown Plaza Bldg., 3rd Avenue, Cebu City, Cebu, Philippines

2. Information we collect

We may collect the following types of information:

• Contact form: name, email address, phone number, WhatsApp number (optional), message content, and your IP address when you submit an inquiry.
• Track & Trace: box number and sender (full name) that you provide to look up shipment status.
• Automatic data: browser type, device information, pages visited, and similar usage data collected through cookies and similar technologies.
• Live chat: information you choose to share when using our website chat widget.
• Facebook and social media: information you provide when you message us or interact with our Facebook page or related lead forms.

3. How we use your information

We use personal information to:

• Respond to your inquiries and provide customer support
• Provide shipment tracking and logistics-related services
• Improve our website, services, and user experience
• Protect against fraud, abuse, and unauthorized access (including through security tools such as Google reCAPTCHA)
• Comply with applicable laws and legitimate business requirements

4. Third-party services

We use trusted third-party services that may process personal information on our behalf, including:

• Google reCAPTCHA — to help prevent spam and automated abuse on our contact form
• Tawk.to — for live chat support on our website
• Facebook — when you interact with us through our Facebook page or related integrations
• Email and hosting providers — to deliver and store communications related to your inquiries

These providers have their own privacy policies governing how they handle data. We encourage you to review their policies.

5. Sharing of information

We do not sell your personal information. We may share information with service providers who assist us in operating our website and delivering our services, when required by law, or to protect the rights, safety, and security of Speedstream, our customers, and others.

6. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including responding to inquiries, providing logistics services, meeting legal obligations, and resolving disputes.

7. Your rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details in Section 1 above.

8. Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or call (032) 2548645.